Paf wins Spanish responsible gambling award
Operator is first to win Acencas awardfor its work on transparency
Åland-based operator Paf has been named the ‘most responsible gaming company’ in Spain, according to the Catalan Association of Social Addictions (Acencas), becoming the first online operator to win the award.
Liliana Bugallo, affiliate manager for Paf in Spain, welcomed the award, calling it a “demonstration that our responsible gaming policy is on track”.
Last month, Paf became the first gambling operator to publish its players’ wins and losses for 2018 and 2017, championing transparency and calling for other gambling operators to follow suit. This follows the operator introducing an annual loss limit for its customers in June 2018.
“The goal of Paf is that our players enjoy playing online. So we take great care of our players’ well-being. Not only that, Paf also allocates 100% of its profits to social projects” Cristina Sebastián, Country Manager of Paf.es. added.
In February, Paf confirmed these loss limits had reduced company revenues to the tune of €4m annually since launch. Despite this, the operator welcomed the loss of “unsustainable money” as having a positive effect on responsible gambling efforts.
Paf has been a member of the Spanish Finance Ministry’s Gaming Responsibility Board since January and has been tasked with advising the Spanish government on issues relating to responsible gambling.
Daniela Johannson, Paf deputy CEO, highlighted the importance of good cooperation with regulatory authorities in enabling understanding of “how we work and that we can get insights into how they view the development of their gaming market”.
The operator has also signed a collaboration agreement with FEJAR, the Spanish Federation of Rehabilitated Gambling Players, with the aim of exchanging good practices in the field of responsible gaming.