Dutch self-exclusion registrations halted due to identification malfunction
KSA halts all new player registrations on its self-exclusion system with issue due to be resolved by in next 24 hours
The Netherlands Gambling Authority (KSA) has issued a notice that due to a fault in it its DigiD identification system, it would be halting all new player registrations on its Cruks self-exclusion system until further notice.
This pause in registrations does not stop operators from performing self-checks on its players if they are already registered on the Cruks system.
The KSA has said that it expects the outage to be resolved by 11am on 28 September.
Earlier this year, the regulator revealed that in the opening six months of the Dutch market going live, over 10,000 people had registered on the self-exclusion system.
The last estimate had this figure around the 20,000 mark.
The Dutch gambling act requires operators to check whether a player is on the Cruks system before allowing them to sign up to gamble. Players can sign themselves up to the system for online gambling, land-based slot machine arcades and Holland Casino’s land-based casinos for a minimum of six months.
Concerned family members or friends can sign a person up to the Cruks system if they feel it is needed. However, the KSA must approve the application if it is done in this manner.