KSA clamps down on two operators for AML failings
Dutch regulator intervenes as one player lost €27,000 in just two weeks as firms reminded of player protection responsibilities
The Netherlands Gambling Authority (KSA) has clamped down on two unnamed operators for failing to adhere to the country’s Money Laundering and Terrorist Financing (Prevention) Act.
An investigation conducted by the regulator found that two unnamed operators did not “sufficiently control the gaming behaviour” of their customers.
The investigation followed on from the KSA’s market-wide study earlier this year, which prompted the regulator to delve further into the two licence holders.
After examining customer data, the KSA established customers were able to lose thousands of euros in a short period of time without the operators intervening.
Specifically, across the two operators, the KSA found serious shortcomings in player protection measures.
In one instance, a 21-year-old player lost €17,000 between October and December 2021, just as the regulated online market went live on 1 October.
In another case of failure to intervene, one 23-year-old lost €87,000 between October 2021 and March 2022.
Elsewhere, a 26-year-old lost almost €114,000 in November 2021 alone, while a 29-year-old player lost €27,000 in just two weeks.
The KSA reminded the operators, who were not named, that unusual behaviour around large deposits must be reported to the Financial Intelligence Unit.
The KSA said it would review the two operators again at the start of 2023 to establish if significant changes had been made in regards to its player protection framework.
The regulator has withheld any fines at the time of writing.