KSA launches updated self-exclusion system for players
Dutch regulator has made it easier for players to temporarily exclude themselves, with 38,000 players currently registered to the system
The Netherlands Gambling Authority (KSA) has launched an updated version of its national self-exclusion register, the Central Register Exclusion of Games of Chance (CRUKS).
This updated version makes it easier for players to sign up to the register. Additionally, a ‘reflection period’ has been added for players who want to self-exclude themselves on a temporary basis.
The CRUKS system was set up when the market in the Netherlands went live in October 2021, and at the time of writing, the register currently has over 38,000 people signed up.
When players register to the CRUKS system, they commit to a self-exclusion period of a minimum of six months. If a player opts for longer exclusion, they can cancel this anytime after the initial six months have elapsed.
As part of the licensing system in the Netherlands, all operators must check players’ names against the CRUKS register to ensure those who have self-excluded cannot access their respective site.
CRUKS launched in October 2021 but was not without its teething troubles with reports of players still able to gamble on licensed operator sites despite signing up to the register for an eighteen day period following its launch. As a direct consequence, the KSA asked all Dutch licensees to check all customer registrations made throughout the period.
The error appeared to have occurred when players signing up to the register between those dates incorrectly completed an operator’s registration page regarding citizen service number (BSN), name and/or date of birth.
It took the regulator just over two weeks to fix the system, and it has worked effectively throughout the period since.