KSA warns operators over reports of self-exclusion system error
Dutch regulator says players may have access to gaming sites despite self-excluding via CRUKS if their details were originally incorrect
The Dutch Gaming Authority (KSA) has instructed operators to check all customers registrations between 2 October and 20 October after reports of players still being able to gamble despite self-excluding themselves.
The error appears to have occurred where players who signed up to sites between those dates have incorrectly completed an operator’s registration page when it comes to citizen service number (BSN), name and/or date of birth.
If the user decides to self-exclude by the Central Register of Exclusion of Chances (CRUKS), an operator will consult CRUKS with incorrect data and that player will still have access to online gambling.
The KSA, which cannot recover that data as it is held with the operator, said: “The KSA therefore calls on providers to check the data.
“If you have registered [a player] without a BSN (while the player does have one) or if the exact correct data has not been entered, the existing CRUKSs code must be deleted.”
As of 20 October, the KSA fixed the issue with CRUKS, which means an operator will receive an error message (http 404) if the BSN, name and/or date of birth is entered incorrectly while registering because “an automatic verification takes place with the Citizen Service Number Management Facility”, the KSA said.
The newly regulated Dutch market has been plagued by technical glitches, forcing KSA chief René Jansen to come out and apologise at the end of October for the teething issues.