Tipico champions one-click self-exclusion widget
Malta-based operator has reduced impact of problem gambling on turnover by 7.16%
Tipico praised the success of its 24-hour self-exclusion tool Panic Button feature, in the firm’s latest ESG report.
The Panic Button is omnipresent on Tipico’s site and takes effect with one click; at the time of the report, around 10,000 users were using the feature each month.
The tool was implemented as a result of tighter player protection regulations in Germany.
The report stated: “This initial evidence points towards the Panic Button being well-accepted, non-invasive and effective.
“However, more research will be required to investigate betting motives and the choice of bets in the phase after the Panic Button break,” the ESG report added.
Elsewhere, the operator has reported that 14% of its active users have set a lower spending limit than what the sports betting operator allowed them.
This figure is a 7.7% rise from the number of users setting limits on themselves in 2020.
Within the ESG report, Tipico reported that 2.6% of its turnover came from those with problem gambling, which is a 7.16% drop from what was reported in 2020.
The Germany-focused operator also stated that revenue from problem gambling dropped below 2%.
Tipico stated that its goal is to reduce the impact of problem gambling to 1.5% or less by 2025 and that all of its retail stores will be connected to the German self-exclusion system OASIS.
The report reaffirmed the operator’s commitment to establishing and maintaining its customer’s trust, saying that “the satisfaction and protection of our customers is at the core of our business model.”