Head of Customer Support Operations

Description

We are looking for a talented and passionate Head of Customer Support Operations to join our growing office and oversee the operations of our customer support function in Gibraltar. You will report into our Head of Customer Support, based in Malta, and be tasked with leading the Gibraltar function on a strategic level ensuring we are offering our customer base the best service.

We are looking for a proven leader, someone who understands the challenges of running a large contact centre and overall an advocate for providing an excellent customer service. You will be expected to come up with innovative ways to drive our operations in Gibraltar forward and ensure that Gibraltar is a key stakeholder in our overall customer support strategy.

Kindred will offer you a diverse environment where you can work across multiple brands in a fast paced and friendly environment and at the same time give you plenty of opportunity to develop and to challenge yourself on a daily basis.

For more information or the full specification please click on the ‘apply’ button and you’ll be taken to our website.  From there you’ll be able to make your application and one of our Talent Acquisition team will be in touch shortly.

About Kindred Group

Kindred is one of the World’s largest online gaming businesses with twelve separate brands serving over 20 million customers.  As an innovative company that builds on trust, we have led the led the market with our technological advancements, mobile solutions, new product launches, as well as player safety and responsible gambling improvements.