GoWild Gaming
VIP Account Manager
Bucharest
Description
Responsible for handling all the Potential VIP, VIP, and Top VIP players, creating events and meeting players face to face on game related occasions
Build strong relationships and provide a superb end-to-end service tailored to our VIP players
Co-ordinate retention calling campaigns including planning, execution, and evaluation
Manage the customer base for new VIP potential
Work closely with the marketing on marketing campaigns to retain and reactivate Top VIP players to improve the Top VIP offers and promotions by giving regular client’s feedbacks on the promotions, offers and services – Contribute new ideas on how to improve the existing Top VIP offering
Handle customer day-to-day queries, requests, and complaints, including out of office hours when needed
Build knowledge of your customers, understand player’s behaviors, interests and dislikes
Plan and host events to entertain our players both locally and globally
Manage services to all VIP customers to achieve agreed targets, against set KPIs, and SLAs, by providing and supporting exceptional proactive service to existing clients via telephone, chat, SMS, and e-mail.
Qualifications
Excellence in the English language, if you’re native that will be considered an advantage
A keen interest in the iGaming sector, entertainment and the mobile revolution
Excellent communication, organisation and planning skills
Strong interpersonal skills and an ability to build trust
Social and outgoing
Result-driven, focused and quick to take initiative
Structured, organized and able to prioritize
Strong insight into gambling, and high value player’s needs
Excellent sales and customer service experience
Excellent communication, presentation and influencing skills
Flexible with an ability to handle VIP complaints in a satisfying manner
Good analytical skills
Advanced Microsoft Office skills
How to apply:
Email: jobs@gowildgaming.com